Víctor Gutiérrez
Senior Software Engineer / Tech Lead at Zendesk
I build reliable, maintainable software with a focus on clarity and practical outcomes. Specializing in frontend architecture, AI-powered features, and platform integrations.
Current Role
Zendesk
Dec 2021 – PresentSenior Software Engineer / Tech Lead
Full-stack engineer leading feature development across Zendesk's knowledge management ecosystem. Driving AI-powered features, platform integrations, and frontend architecture across 15+ repositories.
View full experience →Selected Projects
Connected Knowledge Platform
A platform enabling Zendesk customers to ingest knowledge from third-party sources directly into their Help Center for AI-powered search and agent assistance.
Quick Answers (Generative Search)
An AI-powered feature that generates direct answers to user search queries in Help Center, synthesized from existing knowledge base articles using RAG.
Macros Admin Rewrite
A ground-up rewrite of the Zendesk macros management experience — modern Admin Center with rich text editor, AI-powered suggestions, and manual reordering.
Recent Writing
Surviving AI-Generated Pull Requests as a Reviewer
AI-assisted contributions are flooding repos with plausible-looking code — here's how review has to change when the volume of confident-but-wrong patches explodes.
Your Coding Agent Is a New Attack Surface
Once an AI agent can read your repo and act on external input, prompt injection stops being a curiosity and becomes a data-exfiltration path — here's the threat model that actually matters.
What a 10x Faster Typechecker Actually Changes
TypeScript's native compiler makes typecheck near-instant, but the real payoff isn't the clock — it's the second-order effects on how you write types and gate CI.
Interested in working together or just want to say hello?